May 142014


Diana Forman wrote:

I sent some money via Western Union to someone in Chicopee. He picked up the money yes but how can I confirm the identity of the person who picked up the money? Would the Western Union be able to confirm to me the name of the person who pick up the cash. I need the information to make a claim for reimbursement.


Western Union storefront.

Western Union.

Diana, Western Union requires the person who picks up the transfer to present the money transfer control number and a piece of identification – typically a driver’s license. Whether they retain this information in their system, and whether they can provide you with any sort of proof – like a photocopy of the person’s license – I don’t know.

I suggest you call the Western Union customer service number and ask them directly. Their number in the United States is:  1 (800) 325-6000 

I’d be interested in hearing how this turns out for you. Come back and leave a comment on this post after you work it out. Good luck.

– Wael