Dec 062014
 

Becky KASPICK wrote:

I recently sent money online thru Ria Money Transfer to Ghana because there is no close agent available in my area. My transfer went under review because it was being sent to Ghana. I had a very close friend who traveled to Ghana and in the need of money so I thought this was the best way to go.

After Ria reviewed my transfer, it was declined and I had to wait 3 business days for the return of my money which caused me a great inconvenience. I also helped a friend of mine that her sister in Spain wanted her to send some money for Xmas by using Ria. My friend does not have a computer and did not understand how to send the money so I helped her. The transfer went under review and again was denied. She has to wait 3-5 business days for the return of her money.

Ria Customer ServiceThis is totally inappropriate. Not only did they make a poor decision to decline this, but it is again very inconvenient to tie up the return of her money. If they advertise to send money all over the world, then why do they deny all transactions and what gives them the right to decide to whom I can send money to. I knew thes people and I was declined.

I know many people in Ghana and Ria has blocked me from never sending money to Ghana again. I feel this is discrimination against me and them. What gives them this right to make a decision like this?

Answer:

Dear Becky, thanks for writing to us.

I won’t advocate for them, nor would I say they are completely wrong. But I was surprised to hear that they blocked a transfer to Spain. When we speak about Ghana and money transfer, it is understood, because many scams have been traced back to Ghana and other African nations. One should always be careful while dealing with an unknown party in such countries. The decision to block maybe for security and to avoid scams, but I agree, they should not be blocking money transfers totally.

I am not sure why the transaction was declined for transfer to Spain, you should probably find that out by contacting the customer service team at +1-562-345-2100 or by filling the form here. You should ask for the specific reason for the decline of money transfer to Spain. I am sure they must have blocked/declined the transaction for some reason/misunderstanding. Finding that out would make things clear; whether it was a misunderstanding or they are actually discriminating.

And if they still block transfers to Ghana, you have many other money transfer services that transfer money to Ghana, you can choose one of them.