May 092013

By W.H.A.|

1. othel ward wrote:
I sent money to Jessica Hottenstine and would like to know in what city she
picked it up. She said she was out of gas in Fort Wayne after a doctor
appointment but lives in Crawfordsville. Like to see if she lied to me or
not.tracking number is ********. I sent it from Frankfort In. 46041. I sent
20.00 dollars money gram transfer

Answer: Jessica, call the MoneyGram customer service line at 1-800-328-5678 or 1-800-MoneyGram, and ask them what city the money was picked up in. I don’t know if that will tell you if Jessica lied or not, though. If she’s a good friend of yours then maybe you should trust her. If not, then don’t send her any more money.

2. ma.lyka nate wrote:
can i know if this MoneyGram reference number is ready to pick up by reciever
ref:# ********

Answer: malyka, call MoneyGram customer service at 1-800-328-5678 or 1-800-MoneyGram, and ask them if the money was picked up.

3. Patricia Bassett wrote:
I have fraud charges on my debt card through pay pal account I would appreciate
some help on this matter. Thank you

Answer: First, contact Paypal customer support and notify them. Second, contact your bank and ask them to reverse the charges.

Best of luck to all of you. Always protect yourself when it comes to money transfers. Make sure your receiver is who they say they are. Check customer reviews of that seller. If you have any doubt, don’t send the money.

Jun 012012

By W.H.A.|

A reader named Lilly Yarno recently wrote in with the following question:

“My granddaughter is 2 hours away from home and realized she forgot her purse at home. She needs gas. I sent a $100.00 Moneygram to Walmart and she cant pick up the money because she doesn’t have her drivers license which is in her purse. What can I do to get that money in her hands asap? She lives in Fort Worth, Texas and will be picking up the money in Waco, Texas.”

First of all, I owe Lilly an apology for taking so long to get to this. Lilly, I’d imagine your granddaughter has solved the problem by now, one way or another.

Still, the answer may be helpful to others. I wrote to Moneygram customer service asking them what Lilly’s granddaughter could have done in this situation. I have not received a response yet.

In the meantime, I did a little research online. There seems to be a consensus that you can use a test question and answer instead of ID. When you (the sender) fill out your Moneygram sending form, make up a test question and answer. It could be anything that your receiver would know, like, “What’s the name of your middle son?” Answer: “Jonathan.” You can call your receiver and tell them the test question and answer, just to be sure they get it right.

Some recipients have reported problems when trying to pick up a Moneygram transfer using only the test question, without identification. The clerk may occasionally insist on ID. However, talking to the manager should solve the problem.

UPDATE: I just received a response from MoneyGram customer service. They confirm what I have said. Here’s their response:

“If receiver does not have valid identification to collect funds, sender is welcome to add Test Question (TQ) and Test Answer (TA) to the transaction. Once transaction has a TQ and TA, receiver will have to provide correct answer to the question that sender sets up in order to collect the money.
Sender has to visit any MoneyGram location with the transaction reference number and valid ID in order to add TQ and TA.
There is no extra charge to set up TQ and TA.”

Here’s a sample Moneygram form. If you look carefully you can see the spaces for the test question and answer in the middle:

Moneygram form

Sample Moneygram form