Sep 232014

By Mohammed Waseem

Payroll cards provider Brightwell Payments has a product line called OceanPay, which is a service to cater to payroll needs of businesses. It involves products offered in partnership with Visa and MasterCard for the users to benefit from various services available. This includes cash withdrawal, online account access, etc.

One of the services available is the facility to send money back home. As it is called, it is a service that enables users to send money home in minutes, without leaving the ship. The ways available to send money include wire and draft.

OceanPayAll the users have to do is login and select the Global Currencies option. The web address for logging in is mentioned on the back of every card. Once logged in, the above mentioned option has to be selected for making money transfer. A beneficiary has to be added then, from the Manage tab by selecting the Manage Beneficiary option from the drop-down menu.

The currency has to be selected then, having filled the form and before selecting Create New Beneficiary. The information required for adding a beneficiary is their mailing address, the receiving bank’s name, bank code, IBAN and the SWIFT Code, and the receiving bank’s address.

After the beneficiary has been added, payment details have to be entered in screen after selecting Order Wire/Draft from the Quote & Order menu. After adding the payment, ‘Send Wire/Draft’ has to be chosen to initiate the payment. The acknowledgement can then be printed for reference. The fees applicable maybe between $7 and $15.

Western Union transfers are available through OceanPay, as well. Users can alternatively choose this to send money to any corner of the world and avoid complicated procedures. The wire transfer is safe, but it is complicated compared to the simple processes many competitors have been offering and to the demands of modern customers.

This service is only available to OceanPay card holders; and the cards are provided by their employers. So it is not available for everyone.

May 152014

Brenda Parker wrote:

I am trying to find my closest Western Union Money Transfer office close to where I live. I went to a post office this morning to send money from Sydney, Australia to Tokyo, Japan for goods that I purchased and the woman could not process my application. I live at South Hurstville, Sydney, Australia. Please help me.


Brenda, there are many Western Union agents around Hustville in Sydney. I will list them here, but will skip the post offices because you said one of them did not succeed in processing your transaction. In South Hurstville, there seems to be only one agent (Australia Post on Connels Point Road), which, I suppose you have already visited; the following agents are probably a little away from your home.



Shop 4 14 16 Ormond Parade, Hurstville, NSW 2220

Hurstville Western Union 1


Shop To7, Hurstville, NSW, 2220

Hurstville Western Union


Shop 142 Cnr Cross St And Pa, Hurstville, NSW 2220

Hurstville Western Union 3

There are a few more agents in the same area, but I believe these should do the work. You could also try other post offices in Hurstville.

May 142014


Diana Forman wrote:

I sent some money via Western Union to someone in Chicopee. He picked up the money yes but how can I confirm the identity of the person who picked up the money? Would the Western Union be able to confirm to me the name of the person who pick up the cash. I need the information to make a claim for reimbursement.


Western Union storefront.

Western Union.

Diana, Western Union requires the person who picks up the transfer to present the money transfer control number and a piece of identification – typically a driver’s license. Whether they retain this information in their system, and whether they can provide you with any sort of proof – like a photocopy of the person’s license – I don’t know.

I suggest you call the Western Union customer service number and ask them directly. Their number in the United States is:  1 (800) 325-6000 

I’d be interested in hearing how this turns out for you. Come back and leave a comment on this post after you work it out. Good luck.

– Wael

Dec 222013


Theresa Árnadóttir wrote:
is there an Western Union in Denmark at the international airport in
Copenhagen!!!! I need to know, becaue may need to send a man a money there to take plane, he coming form a bus from other country and need to take then flight to Denmark country. and need money for the flight so need to know if there an Western Union at the Airport in Denmark, because I don´t have the credit card to pay online for him.



Dear Theresa,

There doesn’t seem to be a Western Union agent at the airport, but the nearest one is just over 4.5 miles from the airport at Jernbanegade, Roskilde. There is another at Industrivej, Roskilde, which is around 5.5 miles from the airport.

Please have a look at the image below, which shows directions to the Western Union agent (B) from the Copenhagen Airport (A)

You could also consider sending the money to the concerned person to the country he is starting from.

Directions from Copenhagen Airport to Western Union agents

Nov 082012

By W.H.A.|

I received the following question today:


Hello. I’m selling an item but the buyer’s payment (made through Paypal) is on hold until I pay the shipper’s fee. Is there any way that a payment on hold from Paypal for a reason of payment to a shipping agent can be released?

Can Paypal and my local Western Union get together to complete the payment without the seller getting ahold of funds? I have a $2,850 payment on hold because buyer wanted me to pay shipping agent $900.00 and then I would get credited with the money after said transfer. I am unable to get funds so I want Paypal to send it to a Western Union and take care of it that way.. is that possible?

– Patrick


Cargo ship.

Shipping agent fee?

Patrick, you are being scammed. There is in fact no $2,850 payment on hold, and the “shipping agent” is fake. If you make that payment to the shipping agent, the “buyer” will disappear, and you will receive nothing.

This is a fairly new type of scam that almost always involves Paypal and Western Union. A “buyer” contacts you, expressing interest in some expensive item you are selling – often something you’ve advertised on Craigslist. The catch is that the buyer has his own shipping agent who will pick up the item, and you must pay the shipper.

The buyer claims to have deposited the funds in an escrow account, or in your case Patrick, he claims to have paid through Paypal but the funds are “on hold” until the shipper’s fee is paid. The scammer might send you a fake Paypal notification email, indicating that funds have been received in your account, or explaining why the funds are on hold. You are asked to pay the shipping agent by Western Union.

In reality, the shipping agent’s fee itself is the scam. The scammer takes that money and splits, paying you nothing.

See Woody Leonhard’s investigation of this type of scam here:

New “419” scam involves Paypal and Western Union

I’m glad you wrote to me before paying anything! Take care.

– W.H.A.

Oct 052012

By Renee D. for

Money transfer services have been around for many years but because of fraudulent acts in more recent times (for example people selling non-existent products online and receiving funds by Western Union), many people now question the integrity of companies that offer these services.

Even though some companies should be avoided for one reason or another, there are still a number of viable options for sending and receiving funds via the internet. In this article, we wanted to provide an overview of what money transfer services entail, as well as a few examples of key benefits and red flags that should be heeded.

What are Money Transfers?

Risks and benefits of money transfer services.

Risks and benefits of money transfer services.

While most people have a good idea of what money transfers are, we felt a brief description was necessary. In simple terms, this type of service acts as a “middleman” between one party that sends money online and another party that receives it. Today, virtually everything is done using the internet, to include various types of financial transactions. Because of this, new opportunities have been created that are beneficial but on the other hand, there is potential for risk.

Because of advancements in technology, transfers can now be completed using different types of devices. For example, Western Union transfers initially required an individual to visit a local store or branch in order to complete the appropriate paperwork.

However, money can now be sent and received using a money transfer service via computer or cell phone. Although this makes things easier and more convenient, it also creates unique challenges.

Benefits of Transfer Services

There are actually many reasons that services of this kind are beneficial. Obviously, the benefits of sending and receiving money online would be unique to the individual or organization but overall, these services provide many of the same benefits to include those listed below.

  • Services are available to large corporations, small mom and pop shops, and individuals alike.
  • Financial transactions can be completed for a variety of reasons such as making a purchase from an overseas company, paying an employee who works in a remote location, and taking care of an emergency in a different geographic area.
  • Money transfers are completed much faster than payments made with a check and in fact, most transfers are instantaneous.
  • Exposure of personal financial information to include credit card numbers is eliminated, thereby preventing identity theft and financial loss.
  • Reputable money transfer services use discretion and secured servers, but also provide a guarantee that information will never be shared or sold.

Potential Risks of Money Transfers

As mentioned, along with benefits of money transfer services are several potential risks of which a person should be aware. Keep in mind that while risks exist for transfers that occur on a national level, the greatest risks involve international transfers. Below we listed some examples of things that could go wrong if a dishonest company were used to send or receive money online.

  • Loss Protection – Unfortunately, many transfer services do not provide any type of protection against loss that might occur. Even though actual cash is not being placed in an envelope and mailed, transferring money is really no different in most instances. Scams – Someone requesting money could actually be committing a fraudulent act. Most transactions involve honest parties but with money transfers being so common and easy to complete, new methods of scamming money out of hard- working and honest people have been devised.
  • Human Error – Someone working for a transfer services company could incorrectly enter a dollar amount, bank account number, sender/recipient information, or some other piece of vital information, thus creating disaster.
  • Poor Security – One of the most common mistakes people make when it comes to using money transfer services is not researching and confirming system security. Even with the most high-tech security measures in place, professional hackers can get hold of personal information although somewhat more difficult. However, if a service is handling financial transactions online but without having a robust security system in place, any funds being sent or received would be at risk, not to mention critical personal data about one or both parties.
  • Timing Issues – Most transfers are completed within minutes but a completed transaction could take much longer for systems that run on scheduled batches. A common reason money transfer services are used is to expedite a payment. Therefore, having a transaction that completes past an important deadline would create a serious problem. Now, the same problem could arise if the server on which the transfer company operates were to crash or go down for scheduled maintenance.
  • Unexpected Fees – In exchange for completing a money transfer, some type of fee is paid by the sender. The amount of fees can vary dramatically from one company to another and unfortunately, many are “hidden” in carefully worded text. As a result, the individual sending money to another party ends up being charged a significant amount of money.


There are valid reasons for using money transfer services but before using any company, some degree of research should be conducted to determine terms and rates. In addition, the type of security, as well as any policy specific to guarantee should be determined. While this might not eliminate risks altogether, it would certainly help diminish the chance of something going wrong.

Jul 082012

By Joyce Morse for

If you have never sent money to someone before, you may wonder if it is a complicated process.  It is actually quite simple once you choose the agency you will use for your wire transfer.  Here are some things you need to know to complete the transfer.

Worldwide money transfers

Money transfer

What You Need to Send Money

  1. Provide information on how much money you will be sending and to whom.  You will need to know the account information to where you will send the money.  You will also need to give your bank information.
  2. Make sure you have the funds in your account available for transfer.
  3. Get a confirmation number or receipt once you have sent the money.

It is a good idea to verify that the money has been received with the party you are sending the transfer to.  Also find out how long it will take for the money to be in the account.

Receiving Money Through a Transfer

If you are going to be the recipient of a money transfer, you will need to provide your bank account information to them so they can wire the money into your account.  Be careful in giving out private information to people you don’t know.  Depending on the service they use, you will most likely need to provide the following information.

  • Name and address of the bank
  • Routing number of the bank
  • Account number of the bank
  • Your name as it appears on the account

Find out if any fees are associated with the money transfer.  You can either pay them out of the money being sent to you or request the sender to pay them in addition to what is being sent to you.

Ask the sender when they will be sending the money transfer and how long it will take to receive it.  Monitor your account to see when the transaction has been completed.  It can take up to two days for the money to be received, depending on the bank.

Once the money is in your account, it is available for immediate use.  You can withdraw it the same day.

What if you don’t have a bank account?  Services such as Western Union make it possible to receive money through cash transfer if you don’t have a bank account.  To send money, you just have to pay cash for the wire transfer and provide the recipient information.

If you are receiving cash from a money transfer, you will need to have a photo ID and the tracking number from the Sender for your transfer.  With Western Union, they can also deliver the money to your home or office via prepaid card.
It is easy to send or receive money whether you have a bank account or not.  Make sure you know the policy of the money transfer company that is being used so that you make the transfer with no problem.

May 152012

By W.H.A.|

If you’re a foreigner living and working in the USA or some other Western country, and looking for ways to send money to your family back home, you’re in luck. Most Western nations have active and extensive money services markets. So there are plenty of options for sending money overseas. Another benefit of an active money services market is that healthy competition means lower rates for you.

Here are six super tips for finding a money transfer service for overseas remittances. These tips are based loosely on an article by Investopedia, with my own thoughts added in.

1. Banks Are the Best Option


Citibank is a good example of an international bank with branches in many foreign nations. This can be a convenient and cheap way to transfer money to family members overseas.

The best and most cost effective choice for sending money to a family member or friend overseas is an international bank with branches in both countries. You could have an account in the USA and grant access to the account to your family member overseas. Or your family member could set up an account, and you could simply deposit money in it. Either way, it will cost nothing at all, and the funds will typically be available the next business day.

Before opening an account, talk to the bank and verify that the branch in your home country and the branch overseas are connected; in other words, that the same account can be accessed from both countries.

2. Paypal is Quick and Affordable

If a bank account with an international bank is not an option, Paypal is not a bad second choice.  Paypal’s money transfers are instant, and quite affordable (in fact, when sending money from one account in the U.S. to another, they are free).

3. Don’t Wait Until the Last Minute

Start comparison shopping well in advance of when you need to send the money. Talk to the banks about their rates for international wire transfers. Look at affordable options like Paypal and Xoom. Check out specialized remittance agencies that serve the part of the world to which you want to send your money. Find a service that is affordable and reliable.

The problem comes when people don’t do their research, and all of a sudden they have to send money right away. Then they go to one of the ubiquitous and well known money transfer agencies like Western Union or MoneyGram. Don’t get me wrong, these services are extremely reliable, and have agents in every country of the world. But they are not cheap! For example, a $500 Western Union transfer to Mexico will cost $14 if you visit an agent in person. If you send transfers every month, those fees add up.

For last minute transfers, Paypal would again be the cheapest option if it is available in both countries.

4. Send More Money, Less Often (Rather than Less Money, More Often)

It’s often cheaper to send larger amounts of money than smaller amounts (cheaper in terms of the percentage of your transfer amount that you pay in fees – not in total dollars).

For example, if you wanted to use Western Union to send $100 (American dollars) from Los Angeles, California, to Indonesia, it would cost you $15 in fees. If you wanted your recipient to pocket $100, you’d have to pay $115. Let’s say you walked into a Western Union shop every week for nine weeks, and every week you sent $100. You’d end up paying $135 in fees.

On the other hand, if you sent the $900 all at one go by Western Union, the fee would be only $68.

So it’s much cheaper to send large amounts. It pays therefore to plan ahead, save the money you need to send, and send it in a large lump sum.

5. Shop Around

It’s easy and affordable to send remittances to very popular destinations, like Mexico (from the US), or India or Pakistan (from the UK). But if you’re sending money to a more remote or less popular destination, you’ll have to do your homework to find an affordable, safe money transfer service. Shop around and compare rates.

6. Know Your Exchange Rates

Some remittance services earn a profit by converting currencies. They might charge a low transfer fee, but ding you on the exchange rate. Before making a money transfer, look up the current exchange rate. Many websites can give you this information. I personally like Yahoo Finance’s currency converter.

Once you’ve checked the current exchange rate, make sure the rate being charged by the money transfer agency, remittance service or bank is close to that.

Be smart with your money, do your homework, and find a service that works for you.

Oct 052011

By W.H.A.|

Millions of people use Western Union every day to send money to relatives, friends, or business associates. I myself used to use Western Union almost on a daily basis. I owned an online matchmaking service, and I had customers all over the world. Of course I accepted payments by credit card, but I also accepted Western Union, so that customers overseas who didn’t have credit cards could sign up. Yes, it was kind of a hassle to drive up the hill every day to the Western Union agent, but hey, money is money, right?

My point is that Western Union is popular, especially among people who don’t have access to bank cards. But how often do Western Union customers consider investing in the company itself?

In fact Western Union is publicly traded. The stock symbol is WU and many financial analysts consider it to be a good investment at this time.

Western Union was founded in 1851 and was one of the original members of the Dow Jones Transportation Average in 1884. The company has survived all the economic rises and falls, and the introduction of every disruptive technology over the years.

Western Union stock chart

Analyst Martin Grossi argues that Western Union is well positioned for continuing success at this time, for several reasons:

Remittances: immigration to the developed world continues apace; people in countries like the USA, Europe, Australia or the UAE send remittances home to their families in the developing world. People in poorer nations often have no access to banking services. The only way for them to receive remittances is through a money transfer service like Western Union, MoneyGram, etc.

Size: Western Union’s large size creates an effective money-transfer network, and allows them to quickly expand into additional markets. Additionally, their size enables them to offer more affordable services than smaller operations.

Growth:  the opportunity for growth is tremendous, especially in the massive (and barely penetrated) markets of India and China, which together contain almost half the world’s population, and have huge expatriate populations living abroad.

Technology: Western Union is currently focused on exploiting emerging technologies such as online payments, mobile-to-mobile payments, prepaid card services and micro-lending services. This bodes well for future growth.

Western Union is the leader in a market that will only continue to grow. They generate good cash flow, while reinvestment needs are small (a new agent doesn’t have to do much more than hang a sign in the window). The company is expanding their agent network, and making effective use of new technologies.

Sep 212011

By W.H.A.|

Western Union has announced that they are teaming up with a company called TouchNet to offer a new payment service for international students. Students will have to options:

1. They will be able to pay their tuition fees in local currency directly from their bank accounts.

2. They can pay their fees in cash at participating Western Union offices around the world.

Western Union

Western Union

There are millions of students studying in foreign countries, and Western Union is looking to make the tuition payment process easier for them, and of course make a profit in the process.

Western Union, whose stock symbol is WU, has been expanding aggressively into a number of new markets, and offering new products. Their stock peaked at $22 per share in March 2011, and is currently trading at $16.