By Mohammed Waseem
Whenever we choose a money transfer service in order to send money, we look for reviews and experiences of people who have used a particular service, in order to make an informed decision. In this article, I will discuss a few reviews about MoneyGram transfers.
MoneyGram has good customer service in the US and elsewhere. Their customer service staff is friendly and make sure they address the customer’s problem. I have approached them on several occasions and they were a good help. However, opinions are not same for everyone. There are loads of negative opinions about MoneyGram transfers.
All or at least most of the negative experiences are because of wrong choice of agency. It is the agent who creates the image for their service. If the agent provides good service, users say MoneyGram is good and would even recommend it to others, but if the agent does not provide good service, the same opinion is created for MoneyGram, too.
For example, a user transferred money to India and the recipient went to Punjab National Bank to collect it. He approached the branch manager who entered his details and the MTCN on MoneyGram’s online interface. She then said the payment was not approved and he would have to return the next day. He insists that he will go to another agent, but on being told that payment has already been booked and MTCN has been used and no other agent will be able to receive it, he agrees. The recipient returns the next day and realizes that payment was only booked on that day and she had either lied or was not aware of the procedure. This, he says was unprofessional on “MoneyGram’s” part.
Many customers say that the staff is unsupportive and that they don’t help you know what went wrong, when a money transfer fails. A user said that he spent 3 days to get the money transferred, which was promised to be delivered in 10 minutes. He said they refused to help him over email nor did they call him.
Some people complained for extra cost, but they mention what is called Cash Advance charged to the credit card company, which is generally $1. Few others disliked MoneyGram’s service because they did not let them continue transfers to Africa and Pakistan. This has to do with policy issues and can’t be helped.
MoneyGram has tied up with Walmart for money transfer. Many users are happy with this service and suggest that one should never use debit cards for making payments to avoid extra charges; instead, they suggest using credit cards as no cash advance is charged on them. I also came across a few examples where MoneyGram showed excellent customer service. For example, when a user transferred money to Turkey, it was not delivered due to a simple spelling error in the recipient’s name. When the sender complained, he received a call from MoneyGram and they offered immediate help. Not only that, they even refunded the service charge because of the delay.
There are both good reviews and bad reviews. However, I believe it all depends on the choice of agency and customer service; they define the business and they portray the company’s image.